Welcome to silkbeautiq' Delivery & Returns page. We understand that getting your items promptly and the flexibility of returning them is essential to a satisfactory shopping experience. Below is everything you need to know about our delivery and return procedures.
1. Delivery Options:
Standard Delivery: Orders are processed within 1-3 business days and delivered via our trusted standard service partners. Delivery times are subject to your location.
Express Delivery: For those in a hurry, orders placed under this option are processed within 1 business day and sent out via our express service partners. Again, delivery times will differ based on your address.
International Delivery: We’re pleased to offer shipping to many global destinations. Remember, customs and import duties might apply, and this could affect the delivery time.
2. Delivery Charges: Charges for delivery vary depending on your chosen method and delivery address. These will be displayed clearly at checkout.
3. Tracking: After dispatch, you will receive a confirmation email containing a tracking number. This allows you to easily check your order's status and estimated delivery date.
1. Return Period: You can request a return within 30 days of receiving your order.
2. Return Conditions:
- Items must be returned in their original, unused condition, inclusive of tags and packaging.
- Include the receipt or proof of purchase with your return.
3. Initiating a Return: To start your return, email us at Contact@silkbeautiq.com. Once we approve your return, you'll receive a return shipping label and instructions. Note: we cannot process unsolicited returns.
4. Exclusions: Unfortunately, some items are non-returnable, including perishable goods, custom-made products, personal care items, hazardous materials, sale items, and gift cards.
5. Exchanges: For exchanges, please return your original item and then place a new order for the item you wish to receive.
6. Refunds: Upon receiving and inspecting your returned product, we will notify you about the approval/rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 10 business days.
For any further queries related to delivery and returns, our customer service team is more than happy to assist. Contact us at [Customer Service Email] or call us at [Customer Service Phone Number]. Your satisfaction is our priority, and we're always here to help.